At ZhangChen, we aim to ensure your complete satisfaction with every BYD vehicle purchase. Please review our Return & Exchange Policy below:
Eligibility:
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Returns or exchanges are only considered if the vehicle has a manufacturing defect or damage incurred during shipping.
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Requests must be submitted within 7 days of delivery.
Process:
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Contact our team at info@zhangchen.net.cn with your order details and a description of the issue.
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Provide supporting evidence (e.g., photos or videos) for evaluation.
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If approved, we will arrange a return or exchange and cover associated shipping costs.
Conditions:
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The vehicle must be in its original condition, unused, and with all documentation intact.
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Customized or specially ordered vehicles are not eligible for return or exchange unless defective.
We are committed to resolving any issues promptly and ensuring your trust in ZhangChen. Thank you for choosing us for your BYD vehicle needs!